Center for Public Research and Leadership: Improvement as a Series of Learning Opportunities
By Kimberly Austin, Ph.D., CPRL Engagement Manager At the Center for Public Research and Leadership (CPRL) at Columbia University, we have observed a tendency in education, healthcare, and other sectors to view improvement as one of two extremes. On one hand, there is an attraction to each big idea that comes along. We are excited by results in one city or the program that seems to answer all the problems that keep us awake at night. On the other hand, there is an intense feeling of...